Quality can be defined as: the relationship between a human beings experience with and expectations to a given service or product.
Thus quality is strongly subjective and explicitly depends on who sees, feels and experiences.
Transport and related services are characterized by many involved parties, such as:
The right quality is when the critical involved parties for a given transport have good experiences time after time. It follows all critical involved parties need to know what to expect and what they get.
Keyword to success is communication. Based on comprehensive experience and knowledge we conduct clarification, timing, execution, follow-up and information distribution on behalf of our clients.
We consistently work on improving quality in all services towards better client satisfaction.
All our suppliers are actively selected and their performance are monitored. Our aim is to know exactly who is good where.
Our experience is that many hick-ups can be avoided if simple steps are taken at Shipper/Client:
Below instructions in PDF-format are available to assist you in preventing failure. Click the links to read the instruction online or choose function - save as - with the PDF-file open to save it on to your computer. The below links require Adobe Acrobat Reader - to download for free, please click this link - Adobe Acrobat Reader.
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